Voice over IP training - VoIP training
A comprehensive, up-to-date course on VoIP for those who need to get up to speed, sort out architectures, protocols, standards, buzzwords and jargon, understand issues, separate hype from reality and plan for managing deployment of VoIP.
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This course is ideal for managers, and professionals involved with analysis, planning, purchasing, marketing, sales or administration of VoIP systems, products or services. Here’s what you’ll get:
A clear, structured understanding of VoIP systems, components, standards, jargon and buzzwords, from codecs to softswitches, SIP and IP call flow, MPLS, VPNs and everything inbetween,
The pros and cons of all of the mainstream choices for implementing VoIP contrasted and compared,
Solid reasons why VoIP is a good idea, the ways it can save money and improve service
• Details of more than 15 concrete ways VoIP can save money
• 12 examples of applications that improve service and enhance productivity
Numerous case studies illustrating appropriate VoIP solutions for small, medium, large organizations,
The rundown on VoIP services from carriers, plus seven areas that must be addressed when selecting a VoIP carrier,
How to perform a readiness assessment, covering more than eight major potential problem areas and solutions, with a detailed Readiness Assessment Checklist that you can put to immediate use,
A survey of major vendors and product/service categories in the marketplace,
A comprehensive template for managing a VoIP project: how to do it the “right” way, from analyzing requirements to running trials, evaluating and selecting a vendor, rollout, acceptance testing and more.
Covering the topics in a systematic way, we build structured knowledge that lasts a lifetime.
You'll gain key concept-level knowledge, and a totally unbiased view of VoIP technologies, trends and mainstream solutions that you can't get on the job, from magazines or vendors.
A must for anyone involved in a VoIP project, or wanting to upgrade their marketable knowledge skills.
Following is the course outline. Click the links above for full information on this VoIP training seminar.
Course 130  Voice over IP (VoIP)

Teracom's Understanding Voice over IP is geared for non-technical professionals needing to understand VoIP: jargon, buzzwords, concepts and components, technologies and architecture choices, why an organization would implement VoIP – and how to go about doing it.

This 2-day course is ideal for managers, and anyone involved with analysis, planning, purchasing, marketing, sales or administration of VoIP systems, products or services.

Taking this course, you will build the solid foundation necessary to intelligently discuss, compare, evaluate and understand VoIP technologies, products and implementation choices. You 'll learn concrete ways VoIP saves money and improves service, and how to apply it in your organization.

You'll gain a totally unbiased, structured understanding of Voice over IP and Internet Telephony -
an investment in your knowledge skills that will be repaid many times over during your career.
Course Objectives
Understand Voice over IP end-to-end and top to bottom.
Identify hidden pitfalls to plan for.
Sort out protocols, standards, buzzwords and jargon.
Learn best practices for achieving voice quality.
Establish a practical step-by-step process for managing a VoIP deployment project.

Build the solid foundation necessary to intelligently discuss, compare, evaluate and understand VoIP technologies, products and implementation choices. Learn concrete ways VoIP saves money and improves service, and how to apply it in your organization.

What You Will Learn
All of the different ways "Voice over IP" can happen.
The potential pitfalls hiding behind sales pitches.
VoIP protocols, standards, components, architectures.
What the buzzwords and jargon mean.
Fill in the gaps in your knowledge of traditional telephony: POTS, SS7, PCM, DS0/1/3, T1, T3, ISDN, SONET
Factors affecting voice quality in VoIP systems.
Recommendations for maximizing voice quality.
Fill in the gaps in your knowledge of datacom:
o Ethernet LANs, frames, IP packets, switches, routers
o OSI model. Understand "Layer 2" vs. "Layer 3"
o WAN services, PVCs, Frame Relay, ATM.
How VoIP runs over WANs; IP VPNs, tunneling, security.
What a "native" VoIP carrier is.
Benchmarking against traditional PBX and Centrex.
A practical step-by-step plan for managing a VoIP deployment - from analyzing requirements to evaluating vendors, rolling out a system and everything inbetween.
How VoIP fits in the call center, integration and convergence.


Part 1: Establishing a Knowledge Base

1. CONVERGENCE AND THE BENEFITS OF VOIP

To understand what Voice over IP is, how it works and why you should implement it, we begin with the bigger picture: convergence. You’ll understand what convergence is all about and its implications: new ways of bringing people and information together that improve productivity and customer service while reducing costs, for starters. The end of the Internet, the telephone network and data networks being different things – and paying separately for each. The end of separate infrastructure for voice and data. And television. The end of Geography. Understanding the bigger context and its implications is career-enhancing knowledge that you can leverage to improve both your short- and long-term decision-making.
A. Convergence: the Holy Grail of Telecommunications
1. One network service, one infrastructure, one bill
2. Multiple media communications during a conversation
3. Device-agnostic communications
B. The Benefits of Convergence
1. Benefits to Cable TV companies
2. Benefits to telephone companies
3. Benefits to large organizations
4. Benefits for everyone
C. Forget ATM and ISDN – Everything in IP
D. Where All of This is Headed: Broadband IP Dial Tone
2. VOIP SYSTEMS, COMPONENTS, STANDARDS, JARGON AND BUZZWORDS
After understanding what we are trying to achieve, the next step is to understand how it is going to be done. The next three chapters of the course are devoted to understanding the essentials: VoIP buzzwords and jargon, components, standards, architecture choices, and call flow in the IP world.
In this chapter, you’ll understand VoIP jargon and buzzwords, basics of communicating voice in IP packets, what the components of VoIP systems are and what each does: soft switches, media servers, gateways and terminals, plus the main standards and protocols used in VoIP systems. Getting on top of the jargon is one of the best things you can do to improve your effectiveness.
A. Voice in IP Packets
B. The Question of Quality
C. The Big Picture
D. Components of VoIP Systems
1. LAN infrastructure
2. Terminals
3. Softswitches
4. Media Servers and Unified Messaging
5. WANs
6. Gateways
E. IP Phone Features and Uses
F. Key VoIP Standards
3. VOIP ARCHITECTURES AND IMPLEMENTATION CHOICES
“Voice over IP” can happen in many different ways. One by one, we’ll review the many flavors of VoIP, comparing and contrasting the various implementations and architecture choices. Progressing through Internet telephony, Managed IP Telephony, PBX replacement, distributed call manager systems and IP Centrex / Hosted PBX, you’ll gain the knowledge to confidently differentiate VoIP architectures and discuss pros and cons of options.
A. Internet Telephony
1. Computer-Computer: Skype
2. Phone-Phone: Vonage
B. Managed-IP Telephony
1. MIPT: AT&T, Verizon, Bell Canada et al.
2. How this is different from Internet telephony
3. IP-based backbones and IXCs
C. VoIP for Businesses and Organizations
1. VoIP-Enabled PBX – Migration Options
2. PBX Replacement: Softswitches and Application Processors
3. Distributed Call Managers – Survivability Options
4. Hosted PBXs – Financial Options
5. IP Centrex and Multisite Support
6. Open-Source IP-PBX Software Solutions
4. SIP AND CALL FLOW IN THE IP WORLD
SIP has emerged as the dominant method of establishing communications in the VoIP world. Here, you’ll understand what SIP is, how it works, demystify jargon like proxy server and location server, understand how SIP fits in with softswitches and call managers, and trace the establishment of an IP phone call step by step. At the end of this, you’ll understand call flow in IP telephone systems – maybe worth attending the course all by itself!
A. What SIP is and what it can do
1. SIP URIs: “Telephone Numbers”
2. Registrars
3. Proxy servers
B. How calls are set up using SIP
C. How SIP relates to softswitches and call managers
D. ENUM: relating SIP to NPA-NXX-XXXX phone numbers


Part 2: Why VoIP? Benefits and Applications

5. A WHOLE NEW WORLD OF PRODUCTIVITY-ENHANCING COMMUNICATION SERVICES
In the next two chapters, we’ll take a closer look at why VoIP is such a good idea, identifying more than 12 ways VoIP can increase productivity, and 15 ways VoIP can save money.
A different black phone on people’s desks is not the goal. Enabling a whole new world of productivity-enhancing communications services that exploit the converged network is the purpose of VoIP and SIP. Here, we’ll identify concrete reasons why VoIP should be implemented, with examples and case studies showing how communications service and productivity can be radically improved.
A. What Good is .99999 Reliability if the Called Party is Not Reached?
1. Presence: not just for Instant Messaging anymore
2. Automatic registration for location independence and improved reachability
3. Sophisticated call handling to improve productivity
4. Unified messaging
B. Emergency Services Push-To-Talk Groups Using Mix of Devices
C. Voice-controlled Handsfree Communication System for Hospitals
D. “Phone” a UPC to View Which Stores Have Stock
E. Simulcomm: Screen-Sharing While Talking
F. Video over IP
1. Video conferencing
2. Video monitoring
3. IPTV
G. Multimedia IP Contact Centers
1. Supporting new contact methods and media
2. Click to make your phone ring
3. Improving productivity through context sharing
6. SAVING MONEY THROUGH CONVERGENCE
Aside from productivity-enhancing communication applications, there are plenty of other reasons why VoIP as a way of implementing converged communications is a very good idea. In this chapter, you’ll learn 15 concrete ways that VoIP can save money, both in the short and long term.
A. How VoIP Can Be Used More Effectively to Carry Voice and Data
1. Dynamic bandwidth allocation - access
2. Improved voice coding (compression)
3. Integrated Access Device (IAD)
B. Merging the Voice and Data Infrastructure
1. Capital expense
2. In-building wiring infrastructure
3. WAN consolidation
4. Maintenance: spare parts
5. Centralization of multisite systems and applications
C. Merging the support systems
1. Help desk
2. Installation and repair technicians
3. Planning and provisioning
4. Procurement
D. Avoiding Switched Access Charges
  E. Avoiding Regulatory Fees s
  F. Avoiding Proprietary Hardware and Software


Part 3: Nuts and Bolts

7. UNDERSTANDING PACKETIZED VOICE
BWith a good understanding of “what”, “how” and “why”, the next three chapters drill into VoIP technology, enough to understand the fundamentals, fill in gaps in your knowledge and explain jargon and mainstream practices without bogging down on details.
In this chapter, you’ll understand what exactly packetized voice is, how it happens and the standards and protocols used. You’ll learn about codecs and compression, and the factors affecting sound quality. We’ll listen to sound clips of impairments, and provide you with a practical checklist of tips and recommendations for ensuring success.
A. Voice Packetization
B. Codecs
C. Compression and the G.729 codec
D. Network Delay and Jitter
  E. RTP
  F. Factors Affecting Voice Quality
G. In-Class Demo: Impairments and Effects on Sound Quality
H. Tips for Maximizing Voice Quality
8. VOIP NETWORK PROTOCOLS
In this chapter, we’ll review all of the functions required for VoIP communications, the standards and protocols used, the purpose of each, and how they work together. Without bogging down on details, you’ll fill in gaps and build a structured understanding, demystifying network-related buzzwords and jargon.
A. OSI Layers
  B. Protocol Stacks
C. IP Packets and IP Networks
D. IP Addresses
E. UDP instead of TCP
F. LANs and MAC Frames
G. Physical: 802.3 Ethernet, Optical Ethernet, DSL, Cable
9. CARRIER VOIP NETWORKS, SERVICES AND INTERCONNECT
Completing our technology overview, we’ll examine carriers’ IP network technologies and services and connecting to networks. We’ll cover the important topic of MPLS as a way of implementing Quality of Service (QoS) and VPNs for security. You’ll learn about connecting to the VoIP carrier and the significant differences in cost between connecting at the DS0 level vs. the IP level. We’ll complete the topic identifying seven critical areas any potential service provider must be evaluated on.
A. Carrier Services Offered
1. MPLS and Quality of Service
2. VPNs and secure call paths
3. Session Border Controllers
4. Megaco/H.248 services
5. Types of managed services available
B. Accessing the VoIP Carrier
1. DS0-level connectivity: existing/legacy systems
2. Gateway configurations and options
3. IP-level connectivity: cost savings
4. SIP trunking: on-net/off-net calling
5. Fall-back to PSTN options
C. Selecting a VoIP Carrier
1. IP equipment and systems support
2. Legacy Frame Relay and ATM migration support
3. Service Level Agreements (SLAs) and Guarantees
4. Global access and connectivity
5. Carrier Service Level Interconnect Agreements
6. Remote and mobile worker support
7. Business continuity support


Part 4: The Practical

10. READINESS ASSESSMENT
The last part of the course is the practical. First the Readiness Assessment to identify potential issues, then case studies to cement your understanding what architecture choice is appropriate for what kind of organization, a survey of the top vendors and finally detailed project management guidelines.
With the nuts and bolts in place, we’re ready to tackle the Readiness Assessment. Step-by-step, we’ll walk through issues that must be considered, and finish with a practical Readiness Assessment Checklist you can put to immediate use. This will allow you to plan for change, rather than having hidden issues become a series of career-limiting surprises.
A. The Organizational Structure
B. LAN Cabling and Powering
C. LAN Architecture
D. WAN Capacity / Scalability Assessment
E. Comparing Transmission Choices: T1, Frame Relay, ATM, MPLS, Internet
F. Redundancy and Disaster Recovery
G. IPv6
  H. End-user Equipment
  I. Readiness Assessment Checklist
11. CASE STUDIES: VOIP IN-BUILDING
Continuing with the practical, to cement your knowledge, we’ll present mainstream solutions for deploying VoIP in a series of interactive, class-participation case studies. In groups, the class will develop profiles for the kind of organization that would select each strategy – and why, then discuss each case. This is an ideal opportunity for you to compare and contrast different strategies, share practical implementation experience, and understand which approach may be best for your situation. The first case studies are VoIP inside the building:
A. Case Study: Network-based VoIP Service (IP Centrex)
B. Case Study: PBX-based VoIP
C. Case Study: Softswitch-based VoIP
12. CASE STUDIES: VOIP LONG-DISTANCE
The second set of case studies are VoIP for long-distance communications. Again, this is an ideal opportunity for you to compare and contrast different strategies, share practical implementation experience, and understand which approach may be best for your situation.
A. Case Study: Private Network
B. Case Study: Over Legacy Data Networks (Frame/ATM)
C. Case Study: VoIP over the Internet
D. Case Study: Internet VPNs (CPE-based IPsec)
E. Case Study: Carrier VoIP Service: VPN + QoS
13. VOIP VENDOR PROFILES
Touching base with the marketplace, we’ll take a survey of vendors: “hardware” vendors, softswitch vendors and service providers, chosen to be representative of all of the vendors in their category. You’ll learn about the different philosophies of major players, their key products, latest trends and developments.
A. Hardware Vendors
1. Avaya, Nortel and Cisco
B. Soft-switch Vendors
1. Broadsoft
2. ShoreTel
C. Service Providers
1. AT&T, Verizon, Qwest
2. McLeod USA
3. Vonage et al.
14. VOIP PROJECT MANAGEMENT
We complete the practical with a comprehensive template for managing a VoIP project. You’ll learn how to do it the “right” way, from analyzing requirements to running trials, evaluating and selecting a vendor, rollout, acceptance testing and more. This project management guide is packed with practical tips and checklists that can be put to immediate use. If you are about to embark on a VoIP deployment, this might well be worth the price of the course all on its own.
A. The Need for a Process
1. Requirements before design before product purchase
B. Dealing with Vendors
1. Who is in charge here?
2. Sales techniques to beware of
C. Step 1: Internal Requirements Specification
D. Step 2: Identify Potential Vendors
1. Generating a Request for Information (RFI)
2. Checklist: Who is providing what?
E. Step 3: Qualify Vendors
F. Step 4: Evaluate Qualified Vendors
1. Setting up a captive test environment
2. Trial their system
3. Procedure: How to run tests and evaluate the results
G. Step 5: Vendor Selection
1. Generating a Request for Quote (RFQ)
2. Reconciling the RFQ and the responses
3. Dealing with unwanted features
H. Step 6: Close the Deal
1. Checklist: Core contract clauses and items that must be specified
2. Negotiating the price
I. Step 7: Roll Out the System
1. Structured roll-out
2. Leaving room for a roll-back
J. Step 8: Maintenance
1. Template: Trouble categories and response standards
15. WRAPPING UP
We’ll wrap things up with a high-level view where we are headed, and the implications of converged broadband communications networks and services.
What Happens When We Have Convergence and Presence?
Geographic Independence
Media Independence
Network Independence
Device Independence
Address Independence
A. What Happens When We Have Infinite Bandwidth?
1. The End of Geography
2. The end of VCRs and PVRs
3. The end of locally-installed software applications
 

Additional VoIP training resources

Please visit the Telecommunications Certification Organization
for MPLS certification and telecom certification and VoIP certification
:

 •  Certified Telecommunications Network Specialist (CTNS)

 •  Certified IP Telecom Network Specialist (CIPTS)

 •  Certified Telecommunications Analyst CTA Certification
    Prerequisite: Teracom Training Institute's core training:
     - Instructor-Led Course 101 Telecom, Datacom and Networking for Non-Engineering Professionals or
     - DVD-Video Package V530 Full Library with Online Updates, or
     - Telecom 101 / CTA Study Guide Textbook.

Please visit Teracom Training Institute for:

 •  Instructor-Led Training Courses
 •  DVD-Video Courses with workbooks
 •  Online Interactive Courses
 •  Quizzes and Exams
 •  Group Training Online
 •  Textbooks
 •  CTA Study Guide
 •  eBooks
 •  Free Tutorials
 •  Free Training
 •  Free Course Lessons
 •  Reference Book
 •  telecommunications training
 •  mpls training course
 •  IPv6 training course
 •  TCP/IP, IP, networking, routing course
 •  IP, networks, routing, security, Layer 2, broadband overview fundamentals course
 •  VoIP training course
 •  Private Onsite Training
 •  wireless training course
 •  IP Call Center contact center course
 •  VoIP Fundamentals Training Course on DVD
 •  telecom fundamentals on DVD
 •  telecom basics
 •  telecom course online

More telecom training and network training course sites:

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 •  fundamentals of telecommunications
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 •  IPv6 course
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 •  MPLS certification
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